Executive Virtual Webinar

Optimizing RCM efficiency using AI and Automation

May 25, 2022

11:00am onwards (Philippines time zone)


Asia-Pacific Revenue Cycle Management Market is Expected to Grow at a Healthy CAGR of 19.0% in the Forecast Period 2019 to 2026.

There has been a sizable and discernible transformation with the penetration of technology within the healthcare industry. AI in Health care and RCM is actively used to improve the revenue cycle outcome and efficacy.

The usage of AI in the RCM field can be a game-changer and help the organizations improve patient calling experience, improve collections on Accounts Receivables, improve compliance, optimize net revenue, and reduce the workload of their RCM team members.

Join us for this exclusive webinar to explore how conversational AI and automation drive agent productivity and optimize Revenue Cycle management.

  • Pre-Call processing of data from workflow tools to Automate scrubbing process.
  • Automated next best action alerts to agents on real time while on call with the patients/Hospitals/Insurer.
  • How AI automates the revenue cycle that helps teams focus on the most value-generating activities.
  • Consequential automation of repeatable tasks based on real-time recognition of customer needs
  • Customer experience: a strong correlation between first call resolution and caller satisfaction by managing the promises.


Time Activity
11:00 – 11:10 Welcome Note
11.10 - 11.30 Presentation
11.30 - 12.10 Panel Discussion
12:10 – 12:30 Closing Remarks and Q&A

Featured Speakers


Gokul Gopalakrishnan

Vice President & Business Head, Asia

Gokul Gopalakrishnan is a Head Vice President, Business (Asia) at Uniphore based in Palo Alto, California. An entrepreneurial, techno-business executive officer with 20 years of global experience in customer experience/voice technology with specialisation in Banking, Financial Services, Telecom and Healthcare. Previously, He was the Chief Business officer at Servion, leading the North America and UK region with expertise in digital transformation solutions like Robotics Assisted Automation (RPA), conversational AI, Active/Passive voice biometrics, Speech Analytics across different consumption models.



Director Product Management at IQVIA

Dr. Nitin Verma has over 27 years of experience across a broad range of ITES / Healthcare / Healthcare Technology and related disciplines including Revenue Cycle Management, Provider/Payer Consulting, Patient Level Costing, Business Intelligence, Patient Engagement etc. Currently working as Director Product Management at IQVIA . Previously, Dr. Nitin worked as Group CIO with InterHealth Canada and CIO with Dr. Soliman Fakeeh Hospital & several services organization like Evosys, Religare Technologies, Mahindra Satyam, iSOFT R&D and HCL Perot Systems. Dr. Nitin holds MD from the University of Delhi, India , MS in Pharmaceutical Sciences from Butler University , Indianapolis USA, M.B.A with major in Healthcare IT from S.M University, India.


Juanloz L. Botor

Business Development & Sales Manager - Healthcare systems
Pointwest Innovations Corporation

JL Botor is an experienced BPO operation practitioner and Business Development and Sales Manager with over 17 years of experience in the Healthcare Information Management BPO space. JL’s core proficiency also includes product conceptualization and development, product roll-out, market study and research. JL has been an active mover in the local healthcare outsourcing industry and has served as past president and board member of the Healthcare Information Management Association of the Philippines. JL Botor is currently the Business Development Manager for Healthcare and Product Manager at iPatientCarePH and the Business Development & Sales Manager for Healthcare systems at Pointwest Innovations Corporation - one of the top and the largest Filipino-owned IT/BPO companies in the Philippines serving global clients.

Webinar Audience

This exclusive webinar is targeted for CXOs, GMs, MDs, VPs, SVPs, Founders, and Directors representing the following departments -

Customer Service

Customer Experience

Customer Care

Customer Engagement

Customer Communications

Call Centres

Contact Centres





Business Intelligence


Technical Innovation

Digital Transformation

Digital Innovation

Experience Strategy

Business Transformation

Association Partner


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